Frequently Asked Questions
1. How do I book a ride with Mayo Limo?
You can book directly through our website, by calling (631) 555-1234, or by emailing contact@mayolimo.com. We recommend booking in advance to guarantee availability.
2. Which areas do you serve?
Mayo Limo proudly serves Long Island, Nassau County, Suffolk County, the Hamptons, and all NYC boroughs, including transfers to and from JFK, LaGuardia, Newark, Teterboro, and local Long Island airports.
3. Do you track flight arrivals for airport pickups?
Yes. We monitor all incoming flights in real-time. If your flight is delayed, your driver will adjust the pickup time accordingly at no extra cost.
4. What is your cancellation policy?
24+ hours in advance: Full refund
Less than 24 hours: Cancellation fee may apply
No-shows: Full fare is charged
5. What types of vehicles are available?
Our fleet includes:
Luxury Sedans & EVs (Tesla Model 3, Lincoln Aviator, etc.)
Premium SUVs (Cadillac Escalade, Chevrolet Suburban, etc.)
Stretch Limousines and spacious vehicles for weddings, corporate events, and group travel
6. Can I book Mayo Limo for hourly or long-distance trips?
Yes! We offer hourly packages for city tours, winery trips, weddings, and special events, as well as long-distance rides to destinations like Atlantic City, Boston, Washington DC, and more.
7. Are your drivers professional and licensed?
Absolutely. All Mayo Limo chauffeurs are licensed, insured, professionally trained, and background-checked for your safety and comfort.
8. Do you offer child car seats?
Yes. Car seats are available upon request. Please let us know your requirements when booking so we can ensure your children travel safely.
9. Is smoking allowed in the vehicles?
No. Smoking, vaping, and illegal substances are strictly prohibited in all Mayo Limo vehicles.
10. Can I make changes to my reservation?
Yes. Changes to pickup time, location, or vehicle type can be made by contacting us at least 12 hours prior to your trip (subject to availability).